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House Of Jack Australia
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Terms & Conditions

These Terms govern your relationship with the operator of the website https://houseofjack-aussie.com and the use of any products and services offered under the brand "House Of Jack" to users located in Australia. These Terms are effective as of 1 January 2026 and supersede any previous version published on this website.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Website: The online gambling site accessible at https://houseofjack-aussie.com, including all subdomains, mobile and app versions.
  • House Of Jack / we / us / our: The operator of the Website and provider of the gambling services made available through houseofjack-aussie.com. The underlying legal entity and registered address are not fully disclosed; references to any historical licensing or parent company do not constitute current regulatory approval.
  • House Of Jack: The project instance of House Of Jack specifically targeting users in Australia through the domain houseofjack-aussie.com.
  • User / you / your: Any natural person who accesses, registers for, or uses the Website or any of its services, whether or not such person completes registration or places wagers.
  • Player: A User who has successfully created an account, passed any required verification checks, and places real-money wagers.
  • Account: The personal player account opened by you on the Website, used to access games, deposit and withdraw funds, and manage your profile.
  • Bet / Wager: Any amount of real or bonus money staked by you on a game, event, or outcome offered on the Website.
  • Stake: The monetary value of each Bet placed by you.
  • Games: Any casino, slot, table, live dealer, instant win, or other gambling products made available on the Website.
  • Bonus: Any promotional value, including but not limited to bonus funds, free spins, cashback, tournament entries, loyalty rewards, or similar incentives credited to your Account and subject to specific conditions.
  • Bonus Funds: The portion of your Account balance that consists of Bonuses and associated winnings that are subject to wagering or other restrictions.
  • Real Money Balance: The portion of your Account balance originating from deposits and from winnings that are no longer subject to wagering requirements.
  • Wagering Requirement / Playthrough: The total value of qualified bets that must be placed before Bonus Funds (and any associated winnings) are converted into withdrawable Real Money Balance.
  • KYC (Know Your Customer): Identity and verification procedures, including document checks, required to confirm your identity, age, location, and payment methods.
  • Payment Method: Any means of deposit or withdrawal accepted on the Website, including but not limited to cards, e-wallets, bank transfer, and (where technically supported) virtual currency/crypto rails.
  • Responsible Gambling Tools: Account-based tools (such as deposit limits, loss limits, reality checks, self-exclusion) designed to help you manage your gambling behaviour.
  • Self-Exclusion: A status applied to your Account upon request, preventing access to gambling services for a specified or indefinite period.
  • Force Majeure: Events beyond our reasonable control, including but not limited to failures of telecommunications, power, third-party systems, government action, or natural disasters.
  • Interactive Gambling Laws: The Interactive Gambling Act 2001 (Cth) and related Australian federal and state legislation that regulate the provision and advertising of online gambling services to persons in Australia.
  • Regulator: Any governmental or regulatory authority with jurisdiction over the activities carried out in connection with the Website, including the Australian Communications and Media Authority (ACMA) in relation to Australian-facing activity.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You must be at least 18 years old to register, access, or use an Account on houseofjack-aussie.com. By registering, you expressly confirm that:
    • You are 18 years of age or older; and
    • You have full legal capacity to enter into binding contracts under the laws applicable to you.
  • Australian law context: The provision of most online casino products to persons located in Australia is prohibited under the Interactive Gambling Act 2001 (Cth). By using this Website whilst located in Australia, you acknowledge that:
    • The operator is an offshore provider that is not on the list of legal gambling operators administered by ACMA; and
    • Your use of the Website may be inconsistent with Australian regulatory expectations, and services may be blocked or disrupted by regulatory action.

Registration Process

  • Account creation: To open an Account, you must complete the online registration form, providing at least:
    • Full name;
    • Date of birth;
    • Residential address and country;
    • Valid email address and, where requested, mobile phone number;
    • A chosen username and password or similar credentials.
  • Email/phone verification: We may require:
    • Verification of your email address by clicking a confirmation link; and/or
    • Verification of your phone number via SMS or call.
    Failure to complete verification may result in restrictions on deposits, bonuses, or withdrawals.
  • Single account policy: You may only open and maintain one (1) Account on houseofjack-aussie.com. Duplicate, linked, or fraudulent Accounts may be closed, and balances may be frozen or forfeited subject to investigation.

KYC and Verification

  • Identity checks: At any time (and in particular before processing withdrawals), we may conduct KYC checks. You may be required to provide:
    • Government-issued photo ID (passport, driver licence, or equivalent);
    • Proof of address (utility bill, bank statement, or equivalent, dated within the last 3 months);
    • Proof of ownership of payment methods (masked card copies, bank statements, e-wallet screenshots);
    • Any additional information reasonably required to confirm your identity, age, or location.
  • Failure to verify: If you fail to provide accurate, complete, and legible documents, or if we are unable to verify your details:
    • Your Account may be suspended or closed;
    • Deposits may be frozen pending investigation; and
    • Winnings may be withheld to the maximum extent permitted by applicable law.

User Obligations

  • Accuracy of data: You must ensure that all information supplied during registration and throughout the life of your Account is true, accurate, and up to date. You must promptly notify us of any changes to your personal or contact details.
  • Password security: You are solely responsible for:
    • Keeping your login credentials confidential;
    • Not sharing your Account with any third party;
    • Ensuring that your devices are secure and free from malware.
    Any activity carried out using your credentials will be deemed to have been carried out by you.
  • Prohibited users: You must not:
    • Register or play if you are under 18 or otherwise legally restricted from gambling;
    • Act on behalf of another person or allow others to use your Account;
    • Use VPNs, proxies, or similar tools to disguise your location or identity to circumvent geo-blocking or legal restrictions.

Betting & Gameplay Rules

Placing Bets

  • Availability of Games: The selection and availability of Games on houseofjack-aussie.com may change at any time and may be limited or blocked in certain locations, including Australia, due to regulatory or commercial reasons.
  • Minimum and maximum stakes: Each Game specifies its own minimum and maximum Bet limits. By placing a Bet, you acknowledge and accept the specific rules and paytables applicable to that Game as displayed in the Game client.
  • Bet confirmation: A Bet is deemed accepted when it is registered on our servers and appears in your Game history. Once accepted, you cannot usually cancel or amend the Bet.
  • Balance requirements: Bets are only valid if you have sufficient available funds in your Account at the time of placing the Bet. If the required funds are not available, the Bet will not be placed.

Game Rules and Results

  • Third-party providers: Many Games are provided by third-party software suppliers. Their rules, random number generators (RNGs), and payout tables govern the outcome of Bets.
  • Displayed results: The result of each Game round as recorded on our servers will be final and binding. In case of any discrepancy between your device display and our server records, the server records shall prevail.
  • Malfunction: In the event of any apparent malfunction of a Game or system error:
    • All affected Bets and payouts may be voided;
    • Any funds mistakenly credited to your Account must be returned or will be reversed; and
    • We may review logs and outcomes to reach a fair resolution consistent with industry practice.

Cancellation and Modification of Bets

  • User-initiated cancellation: Once a Bet has been confirmed and started (e.g., reels have spun; cards have been dealt), you generally cannot cancel or modify it.
  • Operator-initiated cancellation: We may cancel or void Bets where:
    • A technical error or Game malfunction occurred;
    • The Bet was placed in breach of these Terms, including bonus abuse or collusion;
    • We are required to do so by law, regulation, or order of a competent authority.
    In such cases, we will usually restore the Stake to your Account unless prohibited by law or justified by fraudulent conduct.

Conduct in Live Casino and Chats

  • Respectful behaviour: When interacting with live dealers, support staff, or other players (including via chat), you must:
    • Refrain from using offensive, discriminatory, threatening, or harassing language;
    • Not promote illegal activities, including unlicensed gambling or money laundering;
    • Not share personal or sensitive information of yourself or others.
  • Prohibition of fraud and collusion: You must not:
    • Use any system, bot, or software to gain an unfair advantage;
    • Collude with other players or coordinate betting strategies to manipulate Games;
    • Exploit any error, bug, or loophole in the Website or Games.
    Suspected fraudulent or abusive play may result in suspension, closure of your Account, and confiscation of funds as permitted by law.

Responsible Gambling

  • Self-control: You are solely responsible for ensuring that your gambling is conducted within your financial means and does not adversely affect your personal life or obligations.
  • Tools and support: Where technically available, you may set limits and request self-exclusion via Account settings or by contacting support at [email protected]. Availability and scope of such tools may be constrained by the offshore and unregulated nature of the service in Australia.
  • External help: If you believe you may have a gambling problem, you should immediately stop using the Website and seek support from recognised Australian services (e.g., Gambling Help Online, state-based helplines).

Bonus Terms

Section 15 - Bonus Terms and Promotions

General Bonus Conditions

  • Discretionary nature: All Bonuses and promotions offered on houseofjack-aussie.com are granted at our sole discretion. We may introduce, amend, or withdraw any Bonus at any time, including for specific players, without prior notice, provided that changes do not adversely affect Bonuses already accepted under clearly stated terms.
  • Eligibility: Unless otherwise indicated:
    • Bonuses are available only to registered Players with a verified email address;
    • Each individual, household, IP address, device, and payment method may be limited to one participation per promotion;
    • We may refuse or revoke any Bonus where we reasonably suspect bonus abuse, multiple Accounts, or other fraudulent behaviour.

Activation of Bonuses

  • Claiming process: The specific steps for claiming each Bonus (e.g., entering a bonus code, selecting the offer at deposit, or accepting via a pop-up) will be described in the relevant promotion materials.
  • Deposit-related Bonuses: For deposit match Bonuses:
    • A minimum qualifying deposit amount will apply (e.g., AUD 20 unless stated otherwise);
    • Only deposits made via eligible Payment Methods count towards activation (certain methods may be excluded);
    • If the Bonus is not credited automatically, you must contact support within 24 hours of the qualifying deposit.
  • Free spins and similar incentives: Free spins, free chips, or similar offers:
    • Are usually restricted to specific Games;
    • May carry maximum win or conversion limits (e.g., winnings capped at a multiple of the Bonus amount);
    • Expire if not used within the timeframe specified in the promotion.

Wagering Requirements

  • Playthrough obligations: Unless explicitly stated otherwise in a specific promotion:
    • Deposit Bonuses and associated winnings are subject to a wagering requirement (for example, 30x - 50x the Bonus amount or the Bonus plus deposit amount);
    • Free spin winnings are converted to Bonus Funds that must be wagered a stated number of times.
  • Timeframes: Wagering requirements must usually be completed within a defined period (e.g., 7 - 30 days) from the time of Bonus activation. If you fail to complete wagering within the applicable timeframe:
    • Unmet Bonus Funds and any winnings derived from them may be forfeited; and
    • Your Real Money Balance will generally remain unaffected, subject to any conflicting mandatory law.
  • Contribution of different Games: Different Games may contribute differently to wagering, for example:
    • Most video slots: 100%;
    • Table games, live casino, and some other Games: 0 - 20% or excluded;
    • Jackpot Games: typically 0% and often prohibited with Bonus Funds.
    The exact contribution table will be provided in the relevant promotion rules and may vary between offers.

Prohibited Games and Actions

  • Game restrictions: Certain Games may be excluded from Bonus play or may be restricted due to provider or jurisdictional requirements. Placing Bets on excluded Games with Bonus Funds may result in the Bonus and all related winnings being voided.
  • Irregular play and abuse: Without limitation, the following may be considered Bonus abuse:
    • Placing single Bets or a series of Bets that are disproportionately large relative to your deposit or Bonus;
    • Low- or no-risk betting strategies (e.g., betting on both red and black in roulette);
    • Delaying Game rounds or holding features (such as free spins or bonus rounds) for use after wagering is complete;
    • Multiple Accounts, collusion, or syndicated play designed to exploit Bonuses.
    Where we reasonably determine Bonus abuse has occurred, we may cancel Bonuses, confiscate associated winnings, and restrict your eligibility for future promotions.

Combining Promotions

  • One active Bonus rule: Unless explicitly allowed, only one active Bonus may be in play on your Account at any given time. Attempting to combine or overlap multiple Bonuses may lead to cancellation of one or more Bonuses.
  • Order of play: Where both Real Money Balance and Bonus Funds are present:
    • Real Money Balance may be used first, or
    • Bonus Funds may be used first, depending on the promotion rules as stated at the time.
      • In all cases, the applicable rules will be set out in the Bonus description, and your continued play constitutes acceptance of such rules.

    Payments & Withdrawals

    Section 12 - Deposits, Withdrawals, and Financial Transactions

    Deposit Methods and Conditions

    • Payment options: Subject to availability for Australian-based Users (and any blocking by financial institutions or regulators), deposits may be accepted via:
      • Credit and debit cards;
      • E-wallets and online payment services;
      • Bank transfers and similar methods; and
      • Where technically implemented, certain virtual currency/crypto-based rails, converted to a fiat gaming balance.
      The availability of specific methods may vary over time and by User location.
    • Limits and fees: We may set minimum and maximum deposit limits per transaction, per day, or over other periods. We may also apply fees for certain deposit methods; any such fees will be displayed at the point of transaction where reasonably practicable.
    • Third-party charges: Your bank, card issuer, or payment provider may charge additional fees, apply foreign exchange rates, or block gambling-related transactions, particularly for Users located in Australia. We are not responsible for such third-party decisions or costs.

    Withdrawal Requests

    • General rules: You may request a withdrawal of your available Real Money Balance, subject to:
      • Completion of any applicable wagering requirements;
      • Successful completion of KYC and AML checks;
      • Compliance with these Terms and any relevant promotion rules.
    • Payment method policy: Where possible, withdrawals will be processed back to the same Payment Method used to deposit. If this is not feasible, we may require an alternative method in your name.
    • Processing times: We aim to review and process withdrawal requests within a reasonable period (for example, within 1 - 5 business days), though:
      • Additional time may be required for verification checks;
      • Banking or payment network delays beyond our control may occur;
      • Regulatory action or blocks affecting Australian-facing payments may delay or prevent completion of the transaction.

    Withdrawal Limits, Fees, and Cancellations

    • Limits: We may apply minimum and maximum withdrawal limits per transaction or per period (e.g., daily, weekly, monthly). Higher limits may be negotiated for selected Players at our discretion.
    • Fees: We reserve the right to charge reasonable processing fees for withdrawals, particularly where:
      • Unwagered or minimally wagered deposits are withdrawn;
      • Multiple small withdrawals are requested within short intervals;
      • The selected Payment Method involves higher transactional costs.
      Any such fees will be disclosed where practicable before you confirm the withdrawal.
    • Reversal and cancellation: Where technically available, you may cancel a pending withdrawal prior to processing and return the funds to your playing balance. We are under no obligation to allow withdrawal reversals, and this feature may be disabled to support safer gambling and in response to regulator expectations.

    Anti-Money Laundering and Source of Funds

    • Compliance checks: We may:
      • Request information about your source of funds or wealth;
      • Monitor transactions for suspicious patterns;
      • Report certain activities to relevant authorities where legally required.
    • Suspension of transactions: We may hold, refuse, or reverse deposits or withdrawals where:
      • We suspect fraud, money laundering, or other illegal activity;
      • Requested documentation has not been supplied or is inconsistent;
      • We are required to do so by a bank, payment provider, or regulator (including ACMA, in respect of enforcement of Australian interactive gambling restrictions).

    Refunds and Reversals of Bets and Bonuses

    • Bet refunds: In the event of:
      • System outages or clear Game malfunctions; or
      • Bets placed after a known result due to latency or error;
      we may void the affected Bets and restore Stakes to your Account where appropriate.
    • Bonus-related reversals: If a Bonus is cancelled or removed due to expiry, breach of terms, or suspected abuse:
      • Bonus Funds and associated winnings may be forfeited; and
      • Your Real Money Balance will remain, subject to any conflicting legal obligations.
    • No guaranteed refunds: Gambling inherently involves risk of loss. Except as expressly provided in these Terms or required by non-excludable law, deposits and Bets are not refundable once placed.

    Limitation of Liability

    Operator's Obligations

    • Fairness and integrity: We will use commercially reasonable efforts to ensure that:
      • Games operate in accordance with their published rules and paytables;
      • Random number generators (where used) operate fairly, as certified by third-party testing agencies where applicable; and
      • Results are recorded accurately on our servers.
    • Website availability: We aim to keep the Website available on a continuous basis but do not guarantee uninterrupted or error-free operation. Maintenance, updates, or external factors may cause temporary unavailability.

    Exclusions and Limitations

    • Technical failures: To the maximum extent permitted by law, we are not liable for:
      • Interruptions, delays, or data loss caused by network or systems failures, hardware or software issues, or Force Majeure events;
      • Failures or malfunctions of third-party services, including internet providers, payment processors, or Game suppliers;
      • Any incompatibility between your device and the Website or Games.
    • Indirect losses: We are not liable for:
      • Loss of profits, business, revenue, contracts, or anticipated savings;
      • Loss or corruption of data;
      • Any indirect, consequential, or special damages, even if reasonably foreseeable.
    • Maximum compensation: Subject to any non-excludable statutory rights under Australian consumer law:
      • Our total aggregate liability to you for any claim arising out of or in connection with your use of the Website will not exceed the greater of:
        • The amount of your disputed Stake; or
        • The net amount of deposits made by you on the Website during the six (6) months prior to the event giving rise to the claim, up to a reasonable cap.

    Australian Legal Context and Non-Excludable Rights

    • Interactive gambling restrictions: You acknowledge that:
      • The operator's targeting of Australian players is inconsistent with the Interactive Gambling Act 2001 (Cth);
      • ACMA may take action to block access to the Website or associated payment channels;
      • Such regulatory action may disrupt your access, deposits, or withdrawals, and we will not be liable where such disruption is the result of lawful enforcement by Australian authorities.
    • Consumer protections: Nothing in these Terms excludes or limits any right or remedy you may have under any law that cannot be excluded (including certain provisions of the Australian Consumer Law, if applicable). Where such rights cannot be excluded but can be limited, our liability will be limited to the extent permitted by that law.

    Intellectual Property Rights

    Ownership of Content

    • Website content: All intellectual property rights in the Website and its content, including but not limited to text, logos, graphics, images, audio, video, animations, Game interfaces, and underlying code, are owned by us, our group companies, or our third-party licensors.
    • Brand usage: The brand "House Of Jack" and any associated logos or marks may only be used in connection with the Website at houseofjack-aussie.com and with our prior written consent. No licence to use our trademarks is granted to you by accessing or using the Website.

    Restrictions on Use

    • Prohibited acts: You must not, without our prior written permission:
      • Copy, reproduce, modify, adapt, translate, or create derivative works from any part of the Website or its content;
      • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the software used in connection with the Website, except to the extent you are expressly permitted to do so by applicable law;
      • Distribute, transmit, sell, rent, lease, or otherwise exploit any content from the Website for commercial purposes.
    • Third-party materials: Some content, including Games and software, is provided by third parties whose rights you must respect. Your use of such content is authorised only for personal, non-commercial entertainment purposes via houseofjack-aussie.com and in accordance with these Terms.

    Privacy & Data Protection

    Section 21 - Data Processing and Privacy

    • Privacy policy: All personal data collected from you in connection with your use of houseofjack-aussie.com is processed in accordance with our Privacy Policy as updated from time to time and effective through 2026. The Privacy Policy forms part of these Terms and explains:
      • What data we collect and why;
      • How we use and share your data, including with payment providers and Game suppliers;
      • How long we retain your data;
      • Your rights and choices in relation to your data, where applicable.
    • Security measures: We use reasonable technical and organisational measures to protect your data against unauthorised access or loss; however, no system is completely secure, and you acknowledge the inherent security risks of online communications.
    • Australian-specific note: As an offshore operator not recognised as a legal gambling operator in Australia, data protection standards may differ from those in your home jurisdiction. By using the Website, you consent to the transfer and processing of your data in accordance with the Privacy Policy, including storage in jurisdictions outside Australia.

    Changes to Terms

    Section 26 - Amendments and Notifications

    • Right to amend: We may modify these Terms at any time to reflect changes in our operations, technology, or legal and regulatory environment (including evolving Australian enforcement measures), provided that:
      • Changes will not apply retroactively to disputes already in progress unless required by law; and
      • Material changes will be communicated as described below.
    • Notification methods: When we make material changes to these Terms, we will take reasonable steps to inform you, which may include:
      • Posting the updated Terms on houseofjack-aussie.com with an amended "effective date";
      • Displaying an in-site banner, pop-up, or message upon login;
      • Sending an email to the address registered to your Account.
    • Acceptance of changes: Continued use of the Website after the effective date of updated Terms constitutes your acceptance of them. If you do not agree with any amendment:
      • You must stop using the Website immediately; and
      • You may request closure of your Account and withdrawal of any available Real Money Balance, subject to these Terms and applicable law.

    Termination & Suspension

    Grounds for Suspension or Closure

    • By the operator: We may, at our discretion and without prior notice where justified, suspend or close your Account, freeze funds, and/or void Bets where:
      • You breach these Terms or any Game- or promotion-specific rules;
      • We suspect fraud, money laundering, collusion, bonus abuse, or other illegal activity;
      • We are required to do so by law, a court order, or a regulator (including actions taken by ACMA or Australian courts to enforce interactive gambling restrictions);
      • Your Account has been inactive for an extended period, and we reasonably decide to close it in accordance with our internal policies, which will be disclosed on the Website or on request.
    • By the User: You may terminate your Account at any time by:
      • Contacting customer support at [email protected]; or
      • Using any available self-service closure tools in your Account settings.

    Consequences of Termination

    • Account balances: Upon termination or closure of your Account:
      • Your access to the Website and Games will cease;
      • We will, subject to verification and these Terms, pay out any remaining Real Money Balance to you via an agreed Payment Method, unless:
        • Funds are reasonably suspected to be connected to fraud or illegal activity; or
        • We are prohibited from making payment by law or authority.
      • Bonus Funds and any uncompleted wagering requirements will be cancelled, and related winnings may be forfeited.
    • Self-exclusion: If you request self-exclusion, we will take reasonable steps to:
      • Prevent you from accessing your Account during the exclusion period; and
      • Not send you direct marketing communications relating to gambling during that period, subject to technical and jurisdictional limitations.

    Notification

    • Operator notice: Where feasible and not prohibited by law or regulatory direction, we will notify you of the suspension or closure of your Account and provide a brief explanation of the underlying reasons.
    • Appeal: You may contact customer support to request further information or to appeal a decision. We will review your case and respond within a reasonable timeframe, but we are under no obligation to reverse a decision that we reasonably consider necessary for legal, regulatory, or risk-management reasons.

    Governing Law & Jurisdiction

    Section 19 - Applicable Law and Dispute Resolution

    • Offshore operation and Australian law: The operator of houseofjack-aussie.com is an offshore entity. The Website has historically referenced an Antillephone N.V. (Curaçao) licence number 8048/JAZ, but as of January 2025 this licence reference is not verifiable on the official validator and is treated as not active. The operator is not on the list of legal gambling operators recognised by Australian regulators.
    • Governing law (contractual): Subject to any mandatory non-excludable provisions of the laws of your country of residence (including Australia), these Terms and your relationship with us are intended to be governed by the laws of the jurisdiction in which the operator is incorporated or primarily operates, as specified from time to time on the Website.
    • Australian mandatory rules: Regardless of the choice of governing law:
      • Australian laws, including the Interactive Gambling Act 2001 (Cth), may apply to your use of the Website while located in Australia;
      • Australian authorities (including ACMA) may take enforcement actions affecting your access to the Website and related services.
    • Dispute resolution: If you have a complaint or dispute with us, you should:
      1. First contact customer support at [email protected] with full details;
      2. Allow us a reasonable period to respond and attempt to resolve the issue informally;
      3. Where available and appropriate, use any independent alternative dispute resolution mechanism or regulator identified on the Website; noting that, given the unverified licensing position, such mechanisms may be limited or unavailable.
    • Court or arbitration: If a dispute cannot be resolved amicably, it may be submitted to the courts or arbitration forum of the governing-law jurisdiction, subject to any right you may have under mandatory consumer protection or conflict-of-law rules to bring proceedings in your local courts (including in Australia).

    Contact Information

    • Customer support:
    • General and legal enquiries:
    • Registered/physical address: The operator's headquarters, regional offices, mailing, and legal address are not publicly specified as of 2026. Any reference to historical parent companies (e.g., Digimedia or Fortune Lounge) is unconfirmed and does not constitute a representation of current ownership or licensing.
    • Regulator resource for Australian users: