Responsible Gaming

Responsible gaming at House Of Jack on houseofjack-aussie.com is based on the principle that gambling must remain a form of entertainment and never become a way to solve financial or personal problems. Our aim is to provide clear information, practical tools and access to professional help so that every player can make conscious, informed choices about if and how they gamble. House Of Jack recognises that a small proportion of people may experience difficulties in controlling their gambling. We therefore combine technical measures, internal monitoring and human support to help you stay in control. If at any time you feel that gambling is no longer fun, you can rely on our support team via [email protected] to discuss available limits, breaks or self-exclusion options in a confidential manner.

Risk Awareness

Understanding the risks associated with gambling is essential to protecting yourself and those around you. Gambling involves real money and real chances of loss. Even when an operator appears attractive, offshore operators targeting Australian players, including House Of Jack on houseofjack-aussie.com, are not authorised by Australian regulators and are subject to the Interactive Gambling Act 2001, which restricts the provision of certain gambling services to people in Australia.

Problem gambling can develop gradually. Being aware of early warning signs allows you to take action before harm occurs.

Indicators of Problem Gambling Behaviour

• Preoccupation with gambling: Frequently thinking about the next game, bet or strategy, or reliving past wins and losses when you are at work, studying or with family.
• Increasing time and money spent: Spending more time and higher amounts than planned, chasing losses or trying to "win back" money you cannot comfortably afford to lose.
• Difficulty stopping or controlling play: Feeling restless, irritable or distressed when attempting to cut down or stop, or repeatedly failing to keep to self-imposed limits.
• Negative impact on daily life: Neglecting work, studies, family or social obligations, arriving late, reduced performance, or withdrawing from usual activities to gamble.
• Financial warning signs: Borrowing money, using credit cards, delaying bill payments, selling possessions or using funds needed for essentials such as rent, food or utilities.
• Concealing behaviour: Hiding gambling activity, deleting browser history, lying about time or money spent on gambling, or feeling shame or guilt after playing.
• Emotional distress: Experiencing anxiety, low mood, irritability or sleep problems linked to wins, losses or gambling-related debts.

Self-Assessment: Check Your Gambling Behaviour

Consider the following statements honestly. If you answer "yes" to several, your gambling may be becoming problematic and you should seek support:

• Do you often spend more time or money gambling than you originally planned?
• Have you tried to cut down or stop gambling but found you could not?
• Do you gamble to escape worries, stress, boredom or negative feelings?
• Do you chase losses by returning to play as soon as possible after losing?
• Has gambling caused arguments with family or friends, or have you hidden your gambling from them?
• Have you borrowed money, used credit, or missed payments because of gambling?
• Do you think about gambling when you should be focusing on work, study or family?
• Do you feel guilty, anxious or depressed after gambling, but still continue to play?

If these questions raise concerns for you, please consider using our limits, time-out or self-exclusion tools, and contact professional help services listed below. Early assistance significantly reduces the risk of long-term harm.

Limits & Tools

House Of Jack encourages all players to set clear personal boundaries before they start gambling. Within your account on houseofjack-aussie.com, you will find tools designed to help you control deposits, playing time and access to your account.

Deposit Limits (Daily, Weekly, Monthly)

• Where to find the settings: After logging in, go to the "My Account" or "Profile" area and select the "Responsible Gaming" or "Limits" section (wording may vary in the interface).
• Type of limits: You can set:
  • Daily deposit limit - maximum amount you can deposit in any 24-hour period.
  • Weekly deposit limit - maximum amount for a rolling 7-day period.
  • Monthly deposit limit - maximum amount for a rolling 30-day period.
• How to set a limit:
  1. Select the type of limit (daily, weekly or monthly).
  2. Enter the desired maximum amount in your account currency (e.g. 50, 100, 250). Choose an amount that you can comfortably afford to lose without affecting essential expenses.
  3. Confirm your selection by clicking "Save" or "Apply".
• Changing limits: Lowering a limit will usually take effect immediately or as soon as technically possible. Increasing a previously set limit may be subject to a cooling-off period (e.g. 24 hours or more). You may be asked to confirm the increase again after this period.
• Protective note: Deposit limits do not guarantee that you will not lose money, but they significantly reduce the risk of impulsive or excessive spending.

Time Spent Limits and Session Timers

• Session duration reminders: In the "Responsible Gaming" section of your account, you may activate a session timer. This will:
  • Display a pop-up reminder after a chosen period (e.g. every 30, 60 or 120 minutes) showing how long you have been logged in and your net result for the session.
  • Offer options to continue, take a break, or log out.
• How to enable:
  1. Log in and open "My Account" -> "Responsible Gaming" or "Play Settings".
  2. Locate the "Session Reminder" or "Time Limit" feature.
  3. Select the reminder interval and confirm. Choose an interval that reflects your personal risk level and ability to stay in control.

Short Breaks ("Time-Out")

• Purpose of Time-Out: A Time-Out is a temporary break from gambling that prevents you from depositing and playing for a short period while allowing you to step back and assess your behaviour.
• Available durations: Typical Time-Out periods include:
  • 24 hours
  • 48 hours
  • 72 hours
  • Up to several weeks, depending on the current configuration of the site.
• How to activate a Time-Out:
  1. Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" (or similarly named menu).
  2. Select the desired Time-Out duration (e.g. 24 - 72 hours).
  3. Read the description of what will happen during the Time-Out.
  4. Confirm your decision. You may be asked to re-enter your password or click a confirmation link.
• Effects of Time-Out: During the Time-Out you will not be able to deposit or place bets. You may still be able to access parts of your account for information only. The Time-Out cannot usually be cancelled early.

If you are unsure which tool is most appropriate for you, you may contact our support team at [email protected] for guidance.

Self-Exclusion

Self-exclusion is a stronger protective measure for individuals who feel they are at serious risk of harm from gambling. When you self-exclude, you request that access to your account on houseofjack-aussie.com be blocked for a specified period or permanently. This tool should be used when limits and short breaks are no longer sufficient.

How to Initiate Self-Exclusion

1. Access the self-exclusion menu: Log in to your account and navigate to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (or similarly titled section). If you cannot locate it, contact support at [email protected].
2. Choose the period: You will generally be able to select:
   • Fixed-term exclusion (e.g. 6 months, 1 year, 2 years, 5 years), and/or
   • Lifetime (permanent) self-exclusion.
3. Review important information: Carefully read the explanation of what self-exclusion means, including restrictions on login, deposits and game play, and how any remaining funds will be handled.
4. Confirm your decision: To prevent impulsive actions, you may be asked to:
   • Tick a box acknowledging that you understand the consequences of self-exclusion.
   • Click a confirmation button or link sent to your registered email address.
5. Support contact: If you prefer, you can request self-exclusion by contacting customer support via email at [email protected]. For security, we may need to verify your identity before applying the exclusion.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is activated:
  • You will not be able to log into your account for the duration of the exclusion.
  • You must not attempt to create new accounts or use any alternative access method.
• Deposits and play: You will not be able to deposit funds, place bets or participate in any games offered through houseofjack-aussie.com.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials related to gambling during the exclusion period to the extent technically possible.
• Account balance and withdrawals:
  • Any remaining real-money balance will be processed in accordance with the applicable terms and conditions and the status of House Of Jack as an offshore operator not authorised in Australia.
  • Depending on technical and legal constraints, withdrawals may be arranged upon your request, subject to verification. In some circumstances, withdrawals may not be possible if regulations or technical limitations prevent us from processing them.
• Reactivation:
  • Fixed-term self-exclusion will normally expire only after the selected period ends. Early cancellation is not permitted.
  • Lifetime self-exclusion is intended to be final. Any request to reopen an account will be carefully assessed and may be refused, particularly where risk indicators remain high.

Important responsibility note: Self-exclusion with House Of Jack only applies to your account(s) on houseofjack-aussie.com and does not extend to other online or land-based gambling providers. For broader protection, we recommend also using national self-exclusion schemes and device-blocking software listed below.

Support Resources

Professional and confidential assistance is available if you are concerned about your own gambling or someone else's. The following services are independent of House Of Jack and can provide free advice, counselling and referral to specialised treatment. Because House Of Jack targets Australian players from offshore and is not licensed in Australia, we strongly encourage you to rely on locally regulated support services for reliable guidance.

Local Support for Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Services: Phone counselling, online chat, email support, self-help tools, information for individuals and families.
  • Languages: English, with access to interpreter services on request.
• State and Territory Gambling Help Services
  • Each Australian state and territory funds free gambling counselling services. Contact details are available via Gambling Help Online or local health websites.
  • Services typically include face-to-face counselling, financial counselling and community education.
• Mental Health Support
  • Lifeline Australia: 13 11 14 - 24/7 crisis support (lifeline.org.au).
  • Beyond Blue: 1300 22 4636 - mental health support (beyondblue.org.au).
• Regulatory information:
  • The Australian Communications and Media Authority (ACMA) provides a resource to check whether an online gambling operator is legal in Australia: acma.gov.au/check-if-gambling-operator-legal.

International Support Organisations

National Self-Exclusion Schemes

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Description: Free online self-exclusion service for UK-licensed gambling websites. Once registered, you cannot use licensed online gambling sites and apps for your chosen exclusion period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information available through the Spanish gambling regulator (DGOJ): ordenacionjuego.gob.es
  • Description: National self-exclusion register preventing access to licensed gambling operators in Spain.
• Other countries: Many jurisdictions operate their own self-exclusion registers. Please consult your national gambling regulator or local support service for details.

Blocking and Filtering Tools

• Gamban
  • Website: gamban.com
  • Description: Subscription-based software that blocks access to a wide range of gambling websites and apps across your devices.
• BetBlocker
  • Website: betblocker.org
  • Description: Free, charity-run tool that allows you to block access to thousands of gambling sites and set restriction periods.
• Device-level and network filters: Many operating systems and internet routers allow you to restrict access to categories of websites. Parents and partners may consider configuring these as an additional layer of protection.

Family and Friends Support Resources

• Family support services in Australia: Gambling Help services and counselling providers funded by state and territory governments offer dedicated support for affected family members (see Gambling Help Online above).
• International family-focused groups: Many Gamblers Anonymous fellowships run "Gam-Anon" meetings for families and friends; details can be found via gamblersanonymous.org.
• Online forums and peer groups: Gambling support forums and moderated chats (for example, via Gambling Therapy) allow family members to share experiences, coping strategies and referrals to professional help.

All of these services strive to maintain strict confidentiality. They are independent of House Of Jack and can offer impartial guidance suitable for your personal circumstances.

Help for Family

Living with or caring for someone experiencing gambling problems can be stressful and emotionally exhausting. It is important to remember that you are not responsible for another person's gambling behaviour, but you can play a constructive role in encouraging them to seek help.

Approaching the Conversation

• Choose the right moment: Try to talk when the person is calm, not during or immediately after gambling, and when there is enough time for an unhurried discussion.
• Use non-judgmental language: Focus on how their behaviour affects you and the family, rather than criticising or labelling them. For example, "I feel worried when bills are not paid" rather than "You are irresponsible".
• Be specific and factual: Mention particular incidents (e.g. missed payments, cancelled activities) rather than making broad accusations.
• Listen actively: Allow them to express their feelings and perspective without interruption. Acknowledge their emotions, including shame, fear or denial.
• Avoid enabling behaviour: Avoid lending money to cover gambling debts or lying to others to protect the person from consequences, as this can unintentionally prolong the problem.

Encouraging Support and Treatment

• Offer practical help: Suggest exploring support resources together, such as calling 1800 858 858 or visiting gamblinghelponline.org.au.
• Promote professional assistance: Encourage them to see:
  • A gambling counsellor (often free via state services).
  • A psychologist or psychotherapist experienced in addiction.
  • A financial counsellor to address debts and budgeting.
• Discuss self-exclusion and blocking tools: Support them in setting limits, requesting self-exclusion on houseofjack-aussie.com, and installing blocking software to reduce immediate access to gambling sites.

Support for Yourself as a Family Member

• Family support groups:
  • Australian Gambling Help services offer counselling and group programs for family and friends.
  • Online forums and chat groups run by organisations such as Gambling Therapy can provide peer support.
• Mental health and crisis lines: If you feel overwhelmed, consider contacting Lifeline on 13 11 14 or using other mental health services for emotional support.
• Set boundaries and protect finances: Seek advice on establishing separate bank accounts, limiting shared access to funds, and planning for essential household expenses.

You are entitled to seek help even if the person with the gambling problem is not yet ready to change. Early support for family members can reduce stress and help you make informed decisions about next steps.

Operator's Commitment

House Of Jack, operating via houseofjack-aussie.com, recognises its responsibility to promote safer gambling practices. At the same time, players should be aware that this is an offshore operator not authorised by Australian regulators, and therefore certain regulatory protections applicable to Australian-licensed providers do not apply. Within these limitations, we aim to reduce the risk of gambling-related harm through a combination of technical tools, internal monitoring and staff training.

Internal Risk-Check Procedures

• Behavioural analysis: We may review aggregated account activity for indicators of elevated risk, such as:
  • Significant increases in deposit amounts or frequency.
  • Prolonged sessions without breaks.
  • Repeated unsuccessful deposit attempts.
  • Patterns suggesting chasing of losses.
• Automated warnings and messages: When certain thresholds are met, the system may trigger:
  • Pop-up messages reminding you of responsible gaming principles.
  • Suggestions to review your limits or consider a Time-Out or self-exclusion.
  • Information about available external support services.
• Manual reviews: In some cases, our responsible gaming team may manually review account activity to assess whether additional protective actions are appropriate.

When We May Contact You

• Risk-based contact: If we identify behaviour that strongly suggests a risk of gambling-related harm, we may attempt to contact you using the details registered on your account (for example, by email from [email protected]). The purpose of this contact is to:
  • Make you aware of observed patterns.
  • Offer information about responsible gaming tools and external support services.
  • Invite you to consider setting stricter limits, taking a Time-Out or initiating self-exclusion.
• Player-initiated support: You can contact our support team at any time to discuss your gambling behaviour, limits or exclusion options. Our staff are trained to handle responsible gaming queries in a respectful and confidential manner.
• Protective interventions: Depending on the circumstances and in line with our internal policies, we may:
  • Apply or tighten deposit limits.
  • Temporarily suspend your account while we discuss concerns with you.
  • Recommend or apply self-exclusion if serious risk is identified.

Important limitation notice: While we implement these measures in good faith, no system can guarantee the detection or prevention of all problem gambling. You remain primarily responsible for your gambling decisions. If you reside in Australia, you should also rely on services and protections offered by local, authorised organisations and be aware that House Of Jack is not on the ACMA register of legal gambling operators.

Updates

Responsible gaming practices, legal requirements and technical capabilities may change over time. House Of Jack therefore reviews and, where necessary, updates this Responsible Gaming page periodically to reflect current information, tools and support services.

How You Will Be Notified

• Website notices: Material changes to our responsible gaming tools or policies may be highlighted on houseofjack-aussie.com through banners, pop-up notifications or announcements in the "Responsible Gaming" or "Help" sections.
• Email communication: Where appropriate, and where we hold a valid email address for you, we may send an email outlining significant updates, especially where they affect your rights, available tools or the way we handle responsible gaming concerns.
• Document versioning: The "last updated" date below indicates when this page was most recently reviewed and amended.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to apply or adjust limits, request a Time-Out or self-exclusion, or provide feedback on our safer gambling measures, you can contact House Of Jack using the following details linked to houseofjack-aussie.com:

• Email - Responsible Gaming & Support: [email protected]
• Email - General Information: [email protected]

Feedback and Self-Control Requests

To help you exercise self-control and to enable us to improve our responsible gaming framework, you may use the following channels:

• Email feedback form: Send an email to [email protected] with the subject line "Responsible Gaming - Self-Control Request" and include:
  • Your full name and account identifier.
  • The type of support you are requesting (e.g. deposit limit change, Time-Out, self-exclusion, information only).
  • Any relevant information about your gambling behaviour that you wish to share.
• Website contact form (if available): If a contact or support form is provided in the "Contact Us" or "Support" section of houseofjack-aussie.com, you may use it to submit responsible gaming-related queries. Select the appropriate topic (e.g. "Responsible Gaming") if offered.

We will treat all responsible gaming enquiries as confidential and will use the information you provide solely for the purpose of addressing your request and improving our responsible gaming measures, subject to applicable legal and regulatory obligations.