Privacy Policy

This Privacy Policy explains how House Of Jack, operated via the website houseofjack-aussie.com (the "Website"), collects, uses, stores, discloses and protects your personal information. It applies to players, prospective players, and all visitors who access or use the Website or communicate with us by any means. By using the Website, you consent to the practices described in this Privacy Policy. This Privacy Policy is effective from 1 January 2026 and supersedes all prior versions.

Who We Are

OBSERVE: The provided profile data does not contain a verified, current operating company name, registration number, or confirmed licensing details. Historical references to Antillephone N.V. licence 8048/JAZ are not verifiable and are treated as not active as at January 2025. No reliable legal address information is available.

EXPAND: To avoid providing misleading information and to comply with transparency principles under international privacy standards, we must clearly disclose that the underlying operating entity and its corporate details are not fully verified and may differ from historical references found online. We must also provide concrete contact details for privacy-related queries.

REFLECT: On this basis, this section focuses on the service identity and on how to contact us for privacy matters, while explicitly flagging the uncertainty around the corporate operator. This avoids implying regulatory approvals that do not exist and alerts Australian users that this is an offshore offering not listed on the ACMA legal register.

The Website is provided under the trading name House Of Jack for users accessing and using houseofjack-aussie.com. As of the "Last updated" date below:

• Service name: House Of Jack (House Of Jack)
• Service website: https://houseofjack-aussie.com
• Regulatory status in Australia: Offshore online gambling service targeting Australian players and not listed as a legal operator on the Australian Communications and Media Authority ("ACMA") register. See: https://acma.gov.au/check-if-gambling-operator-legal.
• Claimed historic licence information: References to Antillephone N.V. Curaçao sub-licence 8048/JAZ exist in legacy materials but are not verifiable and treated as not active as at January 2025.

Because current, verified corporate details are not available, all privacy-related requests and questions should be directed to our privacy contact as follows:

• Data Protection Contact / Privacy Officer: Privacy Department, House Of Jack
• Email (primary): [email protected]
• Email (general information): [email protected]
• Postal address: Not publicly specified. If you require a mailing address for formal correspondence, please contact us by email first so we can provide the most appropriate channel.
• Telephone: Not specified.

When you contact us regarding privacy matters, please indicate that your request concerns "Privacy - House Of Jack" in the subject line.

What Personal Data We Collect

OBSERVE: Operating an online casino targeting Australian players requires collection of identity, contact, technical, transactional, behavioural, and marketing preference data, as well as log and cookie information. This supports account creation, KYC/AML checks, payments, fraud detection and service optimisation.

EXPAND: Even though the underlying licence is not verifiable, the operator still typically follows KYC-like data practices that resemble those of regulated environments. Users must be informed in clear categories of what is collected and why, including the fact that some data is collected automatically and some is optional (e.g., marketing preferences).

REFLECT: The following categorisation aligns with common privacy frameworks and is intended to be exhaustive for typical online gambling operations. The examples are illustrative and may not all apply to every user.

Identity and Contact Data

• Full name, date of birth, country of residence and address (where collected).
• Contact details such as email address and (where provided) mobile/telephone number.
• Username, account ID and any chosen security questions/answers.
• Copies of identification documents (e.g., passport, driver licence, ID card) and, where requested, proof of address (utility bill, bank statement).

Account and Usage Data

• Account registration details, verification status and settings.
• Login and logout timestamps, session duration and session identifiers.
• Game selections, play history, bonus usage and responsible gambling tools you activate.

Payment and Financial Data

• Deposit and withdrawal history, including time, date, amount and currency.
• Payment instrument details (e.g., partially masked card numbers, card type, expiry date) as processed via payment service providers.
• Wallet or processor identifiers (e.g., e-wallet account ID, bank reference codes).
• Data necessary for anti-fraud checks (e.g., chargeback history, suspected fraud flags).

Technical and Log Data

• IP address, approximate geolocation derived from IP, device identifiers, device type and operating system.
• Browser type and version, language settings, referrer URL and time zone.
• Server logs, including access times, pages viewed, click paths and error logs.

Behavioural and Analytics Data

• Information about how you navigate and interact with the Website (e.g., clicks, scrolling, time spent on pages, game preference statistics).
• Marketing engagement data, such as email open rates, link clicks and opt-out actions.
• Aggregated or pseudonymised analytics derived from the above.

Cookies and Similar Technologies

• Session cookies that maintain your login status and selected preferences during a visit.
• Persistent cookies that remember your preferences and help us recognise you on return visits.
• Third-party cookies and tracking technologies used for analytics and, where permitted, advertising and affiliate attribution.
• Web beacons, pixels and similar tools to measure campaign performance.

Communication Data

• Records of your communications with us via email, live chat or other channels, including complaints and support tickets.
• Preferences and consents related to marketing and responsible gambling communications.

Legal Basis for Processing

OBSERVE: Although this Website targets Australian users and is not on the ACMA legal register, data processing must still be assessed against widely recognised legal bases (such as those under the GDPR) to ensure transparency and fairness. At the same time, local laws in other jurisdictions where infrastructure or partners are located may also apply.

EXPAND: In practice, the operator relies on multiple overlapping legal grounds for data processing: the need to perform a contract (operate accounts, process bets, issue payouts), the need to comply with legal or quasi-regulatory obligations (KYC/AML-like checks), the pursuit of legitimate interests (fraud prevention, site security, analytics), and user consent (particularly for marketing and non-essential cookies).

REFLECT: The following summary sets out our primary legal bases for processing your personal data. Depending on the circumstances, more than one legal basis may apply simultaneously.

• Performance of a contract: We process your personal data where it is necessary to:
  • Register and manage your player account on houseofjack-aussie.com.
  • Process your deposits, wagers and withdrawals.
  • Provide customer support and manage complaints.
  • Provide access to games, bonuses and loyalty programs.
• Compliance with legal and regulatory obligations: To the extent applicable under laws in relevant jurisdictions (for example, KYC/AML obligations, anti-fraud and transaction monitoring rules, tax and accounting requirements), we may process:
  • Identity documents and proof of address.
  • Transaction and gameplay history.
  • Records necessary to comply with bookkeeping and reporting obligations.

  Note: As an offshore operator not authorised in Australia, the regulatory framework applicable to us may differ from frameworks that apply to licensed Australian operators, and some protections under Australian gambling regulation may not apply.

• Legitimate interests: We may process your data where necessary for our legitimate interests, provided such interests are not overridden by your rights and interests. These interests include:
  • Preventing, detecting and investigating fraud, abuse of bonuses and suspicious activity.
  • Ensuring the security and integrity of our systems, network and services.
  • Carrying out analytics to improve our Website, services and user experience.
  • Defending our legal rights and responding to legal claims.
• Consent: In certain cases we rely on your explicit or implied consent, for example:
  • Sending you electronic marketing communications about products, bonuses or promotions that are not strictly necessary for the performance of our contract with you.
  • Using non-essential cookies or similar technologies for advertising and detailed behavioural analytics.

  You may withdraw your consent at any time, as explained in the "Your Rights" and "Cookies & Tracking Technologies" sections below. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Purpose of Processing

OBSERVE: The purposes of processing for an online casino include account provision, transaction processing, security, compliance, analytics, customer service and marketing. Players must understand how each purpose maps to the data collected.

EXPAND: The policy must clearly differentiate between essential purposes (without which the service cannot be provided) and optional purposes (such as personalised marketing). It should also reflect the specific risk profile of gambling services, including problem-gambling related monitoring and fraud controls.

REFLECT: The list below is intended to be comprehensive for House Of Jack and to allow you to understand how your data supports each function of the Website.

• Provision and operation of casino services:
  • Creating and managing your user account and verifying your eligibility to use the Website.
  • Processing deposits, wagers, game outcomes, bonuses and withdrawals.
  • Maintaining your transaction, gaming and bonus history for your reference and for operational integrity.
• Customer support and communication:
  • Responding to your enquiries, complaints and requests.
  • Sending service-related messages such as changes to terms, security alerts, payment confirmations and responsible gambling notices.
• Risk management, fraud prevention and security:
  • Monitoring gameplay and financial transactions to detect unusual or suspicious activity.
  • Conducting identity verification checks and preventing account takeovers or misuse.
  • Maintaining and improving technical and organisational security measures.
• Legal, regulatory and compliance purposes:
  • Retaining certain transaction and identification data for periods required or prudent under applicable laws and quasi-regulatory standards (e.g., KYC/AML norms in relevant jurisdictions).
  • Cooperating with law enforcement, courts and regulators where required and lawful.
• Analytics, service improvement and personalisation:
  • Analysing Website performance and user behaviour to improve navigation, design and content.
  • Testing new features and optimising our game portfolio and promotions.
  • Creating non-identifiable or aggregated statistics about our users for internal reporting.
• Marketing and promotions (where permitted):
  • Sending you promotional communications about games, bonuses and special offers, via email or other channels, where you have not opted out or where consent is required and has been obtained.
  • Displaying tailored content and offers on the Website based on your previous activity, where allowed by applicable law and your settings.

Disclosure & Sharing

OBSERVE: Operating an online gambling site requires interaction with third-party service providers, including payment processors, IT infrastructure providers, analytics companies and sometimes affiliates and advertising partners. Regulatory or law-enforcement bodies in relevant jurisdictions may also request data.

EXPAND: Australian users must be made aware that their data may be transferred offshore, including to jurisdictions that may not offer equivalent privacy protections to those required under Australian law. We must also indicate the categories of recipients and circumstances of disclosure.

REFLECT: The following explains with whom we may share your personal data and the safeguards we seek to apply. We do not sell your personal data to third parties for their independent marketing purposes.

• Payment service providers and financial institutions:
  • To process deposits, withdrawals and refunds.
  • To carry out fraud checks, chargeback investigations and transaction monitoring.
• Technical and operational service providers:
  • Hosting providers, server and cloud infrastructure operators.
  • Customer support platforms, email delivery services and communication tools.
  • IT security, backup, maintenance and monitoring providers.
• Analytics and performance measurement providers:
  • Web and application analytics services that help us understand how the Website is used and how we can improve it.
  • Services that help measure the effectiveness of marketing campaigns and affiliate relationships.
• Affiliates and marketing partners:
  • Affiliates that refer players to House Of Jack, to enable correct attribution and commission calculations (usually in pseudonymised or aggregated form).
  • Advertising networks or partners, but only where this is permitted by law and, where required, based on your consent for marketing and cookies.
• Professional advisers:
  • Lawyers, accountants, auditors and consultants where necessary for the establishment, exercise or defence of legal claims, financial reporting or business operations.
• Authorities and regulators:
  • Courts, law enforcement agencies and governmental or regulatory bodies in relevant jurisdictions, where we are required or permitted to do so by applicable law or where disclosure is necessary to protect our rights, your safety or the safety of others.
• Corporate transactions:
  • In connection with any actual or proposed merger, acquisition, sale of assets, restructuring or similar corporate transaction, your data may be disclosed to potential or actual purchasers, subject to appropriate confidentiality obligations.

Where we engage third parties to process personal data on our behalf, we seek to ensure that appropriate contractual and security measures are in place, consistent with the level of protection required under relevant data protection standards.

International Transfers

OBSERVE: As an offshore operator whose infrastructure and service providers may be located outside Australia, international transfers of personal data are inherent to the operation of House Of Jack. Common destinations may include data centres in the EU/EEA, the United Kingdom, Curaçao or other jurisdictions where hosting, payment and analytics partners operate.

EXPAND: While there is no single binding privacy regime governing all such transfers, accepted best practice is to implement contractual and technical safeguards (such as standard data protection clauses, encryption and access controls) to reduce risks associated with transfers to jurisdictions that may not provide an equivalent level of data protection.

REFLECT: The following explains how and where your data may be transferred internationally and the safeguards we seek to apply.

• Destinations of transfers:
  • Servers and service providers located in the European Union / European Economic Area (EU/EEA) or the United Kingdom.
  • Providers and partners potentially located in Curaçao and other offshore jurisdictions historically associated with online gambling operations.
  • Other countries where our technical, payment or analytics partners maintain infrastructure.
• Safeguards for international transfers:
  • Using contractual clauses that aim to provide a level of data protection consistent with recognised international standards (e.g., EU-style Standard Contractual Clauses) where appropriate.
  • Applying technical measures such as encryption in transit and at rest, pseudonymisation and access controls, to reduce the risk associated with cross-border transfers.
  • Limiting access to your data to personnel and providers who need to know the information for the purposes described in this Privacy Policy.

By using the Website, you acknowledge that your data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection rules to those in your jurisdiction. We will continue to take reasonable steps to protect your personal data in line with this Privacy Policy.

Data Retention

OBSERVE: Online gambling operators generally retain data as long as an account is active and for several years afterwards to comply with record-keeping, anti-money laundering and dispute-handling requirements. Retention periods should be limited to what is necessary and clearly communicated to users.

EXPAND: Because our precise regulatory obligations may differ from fully regulated Australian operators, we adopt retention practices aligned with international KYC/AML norms (often 5 years or more after the end of the relationship), while still allowing for earlier deletion of data that is no longer needed and not subject to legal holds.

REFLECT: The following outlines typical retention periods and criteria. Actual retention may vary depending on technical, legal and business needs.

• Player account data:
  • Core account records (identity, contact details, verification status, account history) are generally retained for the duration of your active account.
  • After account closure, we typically retain such data for up to 5 years unless a longer period is required or justified (for example, if a dispute, investigation or legal claim is ongoing).
• Transaction and gameplay data:
  • Financial records (deposits, wagers, wins, withdrawals) and gameplay history are typically retained for at least 5 years after your last transaction, or longer where required for tax, anti-money laundering or legal defence purposes.
• Verification and KYC/AML-related data:
  • Copies of identity documents and proof of address are generally retained for 5 years after the end of the business relationship or the date of the last transaction, in line with international KYC/AML practices.
• Marketing data:
  • Information about your marketing preferences is kept until you opt out or withdraw consent, plus a short period (usually up to 2 years) to record and respect your opt-out choice.
• Technical and log data:
  • Server logs and security-related data are typically retained for 6 - 24 months, depending on the nature of the logs and security needs.

When personal data is no longer required for the purposes for which it was collected and there is no legal obligation or overriding legitimate interest requiring its continued retention, we will take reasonable steps to delete, anonymise or securely store it in a form that no longer permits identification.

Your Rights

OBSERVE: While House Of Jack primarily targets Australian users, many of the privacy rights we recognise are aligned with widely accepted international standards, including rights similar to those set out in the EU General Data Protection Regulation (GDPR) and, by analogy, certain Latin American data protection principles. The prompt references Mexican privacy law; however, the Website is not targeted at Mexico. We therefore present a rights framework broadly consistent with GDPR-style best practice.

EXPAND: Users should be able to access, correct, delete, restrict, object to processing, and port their data where technically feasible, as well as withdraw marketing consent. They should know how to exercise these rights, what information to provide, and the typical response times and costs (usually free of charge).

REFLECT: The rights below are applied across our user base as a matter of policy, even where not strictly required by local law. Exercise of these rights may be limited where we must retain data for legal or legitimate interests such as fraud prevention or dispute resolution.

Overview of Your Rights

• Right of access: You may request confirmation of whether we process your personal data and, if so, receive a copy of such data and related information (e.g., purposes of processing, categories of data, recipients and retention periods).
• Right to rectification: You may request correction of inaccurate personal data and completion of incomplete data (for example, updating your contact details).
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where:
  • the data is no longer necessary for the purposes for which it was collected;
  • you have withdrawn consent (where consent was the basis) and there is no other legal basis for processing;
  • you have successfully objected to processing; or
  • the data has been unlawfully processed.

  We may need to retain certain data despite your request where necessary for legal obligations, dispute resolution or fraud prevention.

• Right to restriction of processing: You may request that we restrict processing of your data (other than storage) where:
  • you contest the accuracy of the data (for a period enabling us to verify it);
  • processing is unlawful and you oppose deletion;
  • we no longer need the data but you require it for legal claims; or
  • you have objected to processing and a verification of overriding grounds is pending.
• Right to object: You may object at any time to:
  • processing of your personal data for direct marketing, in which case we will stop such processing; and
  • processing based on legitimate interests, on grounds relating to your particular situation, unless we demonstrate compelling legitimate grounds.
• Right to data portability: Where technically feasible and relevant, you may request that we provide certain personal data you have provided to us in a structured, commonly used and machine-readable format, or transmit it directly to another controller at your request.
• Right to withdraw consent: Where processing is based on your consent (for example, optional marketing or non-essential cookies), you may withdraw your consent at any time. This will not affect processing that has already occurred, but we will cease processing based on that consent going forward.

How to Exercise Your Rights

1. Prepare your request: Clearly state which right(s) you wish to exercise (e.g., access, correction, deletion, restriction, objection, portability, withdrawal of consent). For your security, we may ask you to verify your identity before we act on your request.
2. Submit your request: Send your request to our Privacy Department at [email protected] or [email protected], using "Privacy Request - House Of Jack" in the subject line.
3. Response timeframe: We aim to respond to all valid requests within 30 days of receipt. If your request is complex or we receive numerous requests, we may extend this period by a further 30 days; if so, we will inform you of the extension and reasons.
4. Cost: We do not normally charge a fee for handling your request. However, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded, excessive or repetitive, in line with international best practice.

Please note that some rights may be limited where denial is necessary to comply with legal obligations, protect public interests (such as the prevention or detection of crime) or safeguard our legitimate interests (for example, to maintain records needed for anti-fraud and responsible gambling purposes).

Cookies & Tracking Technologies

OBSERVE: Cookies are essential to operate the Website, keep users logged in, maintain session security and perform analytics. Non-essential cookies may also be used for marketing and affiliate tracking.

EXPAND: Users should be informed of cookie types, purposes and how to control them via browser settings or internal tools, while recognising that blocking certain cookies may impair the service.

REFLECT: The following describes how we use cookies and similar technologies on houseofjack-aussie.com and how you can manage your preferences.

Types of Cookies We Use

• Strictly necessary / functional cookies:
  • Required for the Website to function properly, including enabling login, maintaining your session, and remembering security and privacy preferences.
  • Without these cookies, some parts of the Website may not work correctly.
• Analytics and performance cookies:
  • Collect information about how visitors use the Website (e.g., which pages are visited most frequently, error messages encountered).
  • Help us understand and improve Website performance and user experience.
• Advertising and affiliate cookies:
  • May be used to track the effectiveness of marketing campaigns and affiliate referrals.
  • Can support delivery of more relevant promotional content, where permitted and, where applicable, based on your consent.
• Persistent vs session cookies:
  • Session cookies are temporary and are deleted when you close your browser.
  • Persistent cookies remain for a defined period or until you delete them.

Managing Cookies

• Browser settings: Most web browsers allow you to:
  • View which cookies are stored on your device.
  • Delete cookies individually or clear all cookies.
  • Block or restrict cookies from specific sites or all sites.

  Instructions can usually be found in the "Help" or "Settings" section of your browser.

• Internal tools: Where available, we may offer in-site controls (e.g., a cookie banner or privacy settings panel) to manage non-essential cookies such as analytics and advertising cookies.
• Impact of disabling cookies: If you block or delete certain cookies (especially strictly necessary ones), some features of houseofjack-aussie.com may not function correctly, and your ability to place bets or access your account may be affected.

Data Security

OBSERVE: The handling of financial and identity data for online gambling services entails a heightened security risk. Appropriate technical and organisational measures must be described, including encryption, access controls, audits and incident response.

EXPAND: Although we do not claim formal certification under specific frameworks unless verifiable (such as ISO 27001 or SOC 2), we adopt security controls that align with such standards where reasonably feasible for an offshore operator.

REFLECT: The measures below are designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. No system is completely secure, but we endeavour to apply safeguards proportionate to the sensitivity of the data we process.

• Encryption:
  • Data transmitted between your browser and our servers is protected using industry-standard Transport Layer Security (TLS 1.2 or higher), where supported by your browser.
  • Certain categories of data, particularly financial and authentication data, are encrypted at rest using modern encryption algorithms where technically feasible.
• Access controls:
  • Access to personal data is restricted to authorised personnel and service providers who require it to perform their duties.
  • Role-based access, strong authentication practices and regular password management rules are applied internally.
• System security and monitoring:
  • We employ firewalls, intrusion detection and other technical safeguards to protect our systems from unauthorised access.
  • Activity logs and alerts are used to monitor for unusual or suspicious behaviour.
• Vendor and infrastructure management:
  • Third-party service providers that process personal data on our behalf are expected to maintain security standards appropriate to the nature of the data and services provided.
• Staff awareness:
  • Personnel with access to personal data receive guidance on confidentiality obligations and data protection practices.
• Incident response:
  • We maintain processes designed to detect, assess and respond to potential data breaches or security incidents.
  • Where required by applicable law, we will notify you and/or relevant authorities of a data breach that is likely to result in a high risk to your rights and freedoms.

While we take these measures, you are also responsible for keeping your login credentials confidential, using strong passwords, and ensuring that you log out after each session, especially when using shared or public devices.

Complaints & Contacts

OBSERVE: Users must know how to contact us about privacy issues and how to escalate complaints to supervisory authorities where available. Because we target Australian players but operate offshore, there may be jurisdictional uncertainties regarding which authority has oversight.

EXPAND: Even if no single regulator has comprehensive jurisdiction, we should provide clear internal complaint channels and point users to relevant public bodies, such as consumer protection or privacy regulators in their country of residence, for general advice and possible recourse.

REFLECT: The procedure below explains how to raise concerns with us and outlines potential escalation paths.

Contacting Us

• Email (primary for privacy and complaints): [email protected]
• Email (general): [email protected]

When contacting us about a privacy issue or complaint, please include:

• Your full name and account username (if you have an account).
• Contact email address to which we can send a response.
• A clear description of your concern or request, including relevant dates and any supporting documentation.

Internal Complaint Procedure

1. Submission: Send your complaint or question by email as indicated above, referencing "Privacy Complaint - House Of Jack".
2. Acknowledgement: We aim to acknowledge receipt of your complaint within 7 days.
3. Investigation: We will review your complaint, gather relevant information and, where necessary, liaise with internal teams or service providers.
4. Response: We aim to provide a substantive reply within 30 days of receipt of a complete complaint. If we require more time due to complexity or the need to consult third parties, we will inform you and provide an estimated timeframe.

Escalation to Authorities

If you are not satisfied with our response or believe that we are processing your data in a manner inconsistent with applicable privacy laws, you may have the right to lodge a complaint with a supervisory or regulatory authority in your country of residence. For Australian residents, potential points of contact include:

• Office of the Australian Information Commissioner (OAIC) (for general privacy matters):
  • Website: https://www.oaic.gov.au
• Australian Communications and Media Authority (ACMA) (for matters relating to offshore gambling services):
  • Website: https://www.acma.gov.au/check-if-gambling-operator-legal

You may also seek independent legal advice or contact other data protection or consumer protection authorities in your jurisdiction. Note, however, that due to the offshore nature of House Of Jack, practical enforcement options may be limited.

Updates

OBSERVE: Privacy practices and legal requirements evolve, particularly in the online gambling space and for offshore operators targeting regulated markets such as Australia.

EXPAND: Users must be informed how they will learn about changes to this Privacy Policy, what constitutes a material change, and what options they have in response (e.g., closing their account if they do not agree).

REFLECT: The following explains how we handle updates, notifications and version control.

• Policy changes:
  • We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.
• Notification methods:
  • For non-material updates (e.g., clarifications, minor editorial changes), we will post the updated Privacy Policy on houseofjack-aussie.com with an updated "Last updated" date.
  • For material changes that significantly affect how we process your personal data, we will, where reasonably practicable:
    • Notify you by email to the address associated with your account; and/or
    • Display a prominent notice or banner on the Website; and/or
    • Provide a notification in your account dashboard, if available.
• Advance notice:
  • Where a material change reduces your rights or expands our processing in a way that requires your consent or offers you a meaningful choice, we will aim to provide at least 30 days' advance notice before the change takes effect, unless immediate implementation is required by law or security considerations.
• Your options:
  • If you do not agree with the updated Privacy Policy, you may close your account and discontinue using the Website before the changes take effect.
  • Your continued use of houseofjack-aussie.com after the effective date of an updated Privacy Policy will constitute your acknowledgement of the changes.

Last updated: January 2026